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Feb 29, 2016

Season 1 Episode 3 – Everyone’s a Critic

In this episode, Bob & James discuss how easy it is to criticize people and why brushing off that criticism might not always be the best thing to do.

Have you ever tried counting the number of things that annoy you in an average day? Instead of getting mad, why not try...


Feb 15, 2016

Season 1 Episode 2 – Nothing Works

In this episode, Bob & James discuss why so many products fail to meet customer expectations and encourages companies to consider the true total user experience.

Have you ever tried counting the number of things that annoy you in an average day? Instead of getting mad, why not try...


Feb 1, 2016

Season 1 Episode 1 – Customer Focus

In this episode, Bob and James discuss whether or not companies really are as customer-focused as they say they are.

Have you ever tried counting the number of things that annoy you in an average day? Instead of getting mad, why not try getting even instead? Join us as we make fun...